At Subyarth Craft Pvt Ltd, we want you to have a seamless shopping experience. While we hope you love everything you receive, we understand that issues may arise. Below are the guidelines for our return and replacement process.
Replacement Policy for Defective Products
If you receive a defective product, we’re here to make it right for you.
Report Defective Items:
Contact us within 24 hours of receiving the delivery to report any defective items. Please include a clear description of the issue along with supporting photos or videos, if applicable.
Replacement Process:
Defective items will be replaced with a new piece of the same product.
Returns for defective products must be sent to the following address:
Subyarth Craft Pvt Ltd
C - 266, Sector 122, Noida 201301, India
Shipping the Return:
Return the defective item via a traceable courier service such as USPS, FedEx, or another insured method to ensure safe delivery.
Once we receive and process the return, we will ship your replacement within 14 days.
Guidelines for Returns
Customized Products Cannot Be Returned:
As customized products are tailored specifically for you, they are non-returnable and non-refundable.
No Exchanges:
We do not offer exchanges for any items. However, defective items will be replaced as per the policy mentioned above.
Important Notes
Return Shipping Fees:
Original shipping and handling fees are not refundable, and customers are responsible for the shipping cost to return defective products.
Timelines:
Please allow up to 14 days for us to process your return and send a replacement. Credit card adjustments for original payments, if applicable, may take up to two billing cycles to reflect on your statement.
Contact Information:
If you have any questions or concerns, please reach out to our Customer Service Team for further assistance.
At Subyarth Craft Pvt Ltd, customer satisfaction is our top priority. If you’re not 100% satisfied, we’ll do our best to address your concerns promptly and professionally.
